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scroll 0 1 CRA，全称加拿大税务局，是加拿大最核心的行政机构之一，掌管全国税收征管与退付的核心机构，所有居民和企业都逃不开它的系统。
按道理说，这样一个掌握全国税收命脉、与所有纳税人息息相关的机构，理应是最严谨、最不容闪失的部分。
然而，近期接连曝光的一系列事件，却让它坐实了“草台班子”的称号.
$499万可疑退款直接到账，无人把关
2023年春季，CRA通过自动系统向魁北克一间名为Distribution Carflex Inc.的小公司发放了$499万元的退税款。
该公司声称曾因一笔$3290万元的资本利得缴过税，现在符合退税条件。然而，CRA在无人审核、无人监管的情况下，直接将税款打入了对方预设的收款账户。
这笔退款进入银行系统后，并未在CRA内部触发任何警报，反而是TD（道明银行）在监控资金流向时察觉了异常。
TD发现，这笔巨额退税款被存入一个刚刚开设的公司账户，而账户的实际业务规模与这笔金额完全不匹配，银行马上向CRA发出警报。
CRA在接到银行通报后，才意识到这笔退款存在问题，随即紧急冻结剩余资金。但为时已晚，Carflex的负责人已经提前提走$150万元用于购置蒙特利尔的一套公寓，剩余款项则转入他人控制的信托账户，要追回必须走联邦法院程序，目前已缠斗两年仍未追回。
系统设成“提款机”，规则漏洞太明显
很多人纳闷：为什么这么容易就拿到了近$500万的退税？是系统有什么技术漏洞吗？真相并非如此！
CRA内部设有一条“$500万元人工复核线”，凡是低于这一金额的退款申请，可由自动系统直接放款，不需要人工审核。Carflex把申请额精准卡在$499万元，刚好躲过复核，属于典型的“利用规则而非破解系统”。
联邦法院文件与泄露记录均显示，CRA事后也承认，这一类自动退税流程中并不存在有效的防护措施或补充验证机制，“没有任何现有手段”可以阻止类似操作。换句话说，只要知道门槛，把金额调到“刚好不够高”，系统就会自动把钱打出去。
客服准确率仅17%，纳税人求助像“抽奖”
就在$499万退税案仍在法院拉扯之际，联邦审计长Karen Hogan办公室发布的一份报告，又把CRA的服务能力“钉”死在了耻辱柱上。
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